Refund Policy

Transparent and fair refund conditions for your assurance

Introduction

At CommunityInspirationHub, we recognize that plans can change, and we aim to offer transparent and equitable refund policies. This document details the scenarios in which refunds for yacht rental services are available.

Please review this document thoroughly prior to booking. By reserving a yacht with CommunityInspirationHub, you are consenting to and accepting these terms for refunds.

Standard Cancellation and Refund Procedure

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Complete refund minus service charges

Processing Timeframe: 5-7 business days

Service Charge: £50 for credit card transactions

Requirements: Must request in written form via email or telephone call

Between 24 and 72 Hours Prior to Charter

50% Refund

Qualified for: Fifty percent of the complete charter rate

Processing Timeframe: 7-10 business days

Service Charge: £25 subtracted from the refund amount

Requirements: A reasonable cause is necessary; administrative fees will apply

Less Than 24 Hours Prior to Charter

No Refund

Qualified for: Refunds are not available

Exception: Cases of emergencies may be considered

Alternative: A credit for future charters might be offered at the discretion of the management

Requirements: Evidence must be provided for emergencies

Cancellations Due to Weather

Our Commitment to Safety

Your safety is our utmost priority. If our certified captain determines that the weather is too dangerous for charter operations, we offer several alternatives:

  • Complete Refund: If it is not possible to reschedule, a full refund is provided
  • Rescheduling: You can change your charter to an available date without additional costs
  • Charter Credit: We issue a credit that is valid for 12 months from the initial charter date

Weather Evaluation Procedure

Our weather assessment includes:

  • Analysis of wind speed and direction
  • Assessment of sea conditions and wave height
  • Evaluation of visibility and precipitation forecasts
  • Notices from the Coast Guard and warnings
  • A comprehensive safety check by our professional captain

Timing for Decisions: Decisions about weather cancellations will be made at least 4 hours before the planned departure.

Refunds for Medical Emergencies

Situations of Emergency

Medical emergencies are unforeseen, and we extend special considerations for the following scenarios:

  • Sudden injury or sickness leading to hospitalization
  • Passing away of a family member
  • Unanticipated military summons or orders
  • Legal obligations such as jury duty
  • Extreme natural events that impact travel

Requirements for Documentation

For processing emergency refund requests, provide the following documents:

  • A formal medical statement or documentation from a hospital
  • Official death certificate (if applicable)
  • Military documentation
  • Summonses from court or jury notices
  • Emergency or travel advisories

Procedure: Requests for emergency refunds will be attended to within 3-5 business days upon presenting suitable documentation.

Cancellations Due to Operational Issues

Technical Malfunctions

If the boat you booked cannot operate due to mechanical failures:

  • Replacement Vessel: We shall endeavor to provide an adequate substitute
  • Complete Refund: Granted if a replacement is not available
  • Partial Refund: Given if the substitute boat is differently priced
  • Extra Compensation: We may offer additional compensation for any inconvenience caused

Inaccessibility of Crew

On the off chance that the certified crew is not available:

  • Replacement crew will be arranged when possible
  • Complete refund if the charter can’t proceed
  • Option to reschedule at no added cost

Processing Refunds

Method of Reimbursement

All refunds are issued via the original payment method:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash or Check: 3-5 business days

Expenses for Processing

Credit Card Expenses

£50 cost for cancellations beyond 72 hours ahead

Expenses for Bank Transfers

£25 fee for all bank transfer refunds

International Transactions

Additional charges may be incurred for transactions abroad

Policy on Charter Credits

Situations for Issuing Credits

Credits for charters may be given as an alternative to refunds under certain circumstances:

  • Late cancellations (within 24 hours)
  • Cancellations due to weather conditions
  • Requests for voluntary rescheduling
  • Service interruptions

Credit Policy

  • Validity: 12 months from the date of issue
  • Transferability: Not transferable to others
  • Value: The full value of the charter (exempt from service fees)
  • Application: Applicable for any available charter
  • Expiry: No renewal past 12 months

Compensation for Partial Services

Interruptions in Service

In the event of an interrupted or shortened charter due to our oversight:

  • A refund prorated on the portion not used
  • Credit for a future identical-valued charter
  • Free services or upgrades as a courtesy

Terminations Caused by Guests

If a charter concludes prematurely due to a guest's behavior or breaches of safety:

  • No reimbursements for the unused duration
  • Full payment is required
  • Potential for extra charges

Settling Disputes

For disagreements with a refund decision, you can:

  • Ask for an assessment by our administration
  • Submit more documents or proof
  • Contact consumer support agencies for help
  • Pursue legal action as per the law

Procedures for Requesting a Refund

Initial Step: Reach Out

Forward your request for a refund through:

Step Two: Offer Details

Ensure to include in your request:

  • Confirmation number of the booking
  • Scheduled time and date of the charter
  • Cancellation reason
  • Relevant supporting documents (if necessary)
  • Preferred mode of refund

Final Step: Assessment and Execution

Our team will acknowledge your refund request within one day, appraise it according to these outlined terms, provide a determination within two days, and progress with any approved refunds as per the given time periods.

Necessary Considerations

  • All appeals for refunds are to be submitted in writing
  • Refunds will be issued in £, irrespective of the payment currency used initially
  • We strongly advise purchasing travel insurance
  • Changes to this policy are possible with a notification period of 30 days
  • All refunds are governed by the applicable taxes and laws

Getting in Touch

For inquiries on refunds or to initiate a refund request, contact us at:

Department of Refunds
CommunityInspirationHub Marine Services Ltd.
Marina Point, The Waterfront
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 1234
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM till 5:00 PM

Date of Last Update: July 17, 2025

We have crafted this refund policy to be just and straightforward. We encourage you to acquaint yourself with these terms before making a reservation and to reach out should you have any questions.